Terms of the online store

www.laserwood.lv

1. General provisions      

1.1. These terms of purchase and sale of goods (hereinafter “Terms”), which come into force upon clicking the “Confirm order” icon, are a mandatory legal document that defines the rights and obligations of the Buyer and the Seller, the terms of purchase and payment of goods, delivery and return of goods procedure, responsibility of the parties and other regulations related to the purchase and sale of goods in the www.laserwood.lv online store.    

1.2. The seller reserves the right to change, correct and supplement the Terms at any time, taking into account the requirements set forth in legal acts.   

2. Protection of personal data     

2.1. Any information related to personal data, which is registered in the online store www.laserwood.lv, is kept confidential and is not made public.   

3. Buyer’s rights     

3.1. The buyer has the right to purchase goods in the online store www.laserwood.lv in accordance with the procedures set forth in these Terms.   

3.2. The buyer has the right to refuse the product  without  any kind of personalization within 14 (fourteen) calendar days from the moment of delivery of the product, without explaining the reason for the return. The Buyer must notify the Seller of the right of withdrawal in writing to the Seller’s e-mail, indicating the product he wants to return, as well as its order number. 

3.3. Clause 3.2 of the Rules. the intended rights of the Buyer are implemented in accordance with the right of refusal specified in the first part of Article 12 of the Law on the Protection of Consumer Rights issued by the MK of the Republic of Latvia. 

3.4. Clause 3.2 of the Regulations. The Buyer can use the provided rights only if the Buyer has not damaged the product, significantly changed its appearance and has not used it.

3.5. According to Cabinet of Ministers Regulation No. 255 on Distance Contracts , clause 22.3, the Consumer cannot use the right of withdrawal if:

o       the product is made according to the consumer’s instructions or the product is clearly personalized;

4. Obligations of the buyer    

4.1. The buyer is obliged to pay for the goods and accept them in accordance with the procedure provided for in these Terms.  

5.  Seller’s rights     

5.1. If the buyer tries to harm the stability and security of the online store or violates his obligations, the seller has the right immediately, without any warning, to limit or suspend the buyer’s ability to use the online shopping center, or even in some cases – to cancel the buyer’s registration.   

5.2. The seller has the right, without prior warning, to cancel the buyer’s order in the event that the buyer, choosing the provision in point 7.2.1. intended payment method, does not pay for the goods within 3 (three) working days. 

6. Obligations of the seller    

6.1. The Seller undertakes to respect and observe the Buyer’s right to privacy and his personal information, which is specified in the registration form of the Internet shopping center, except for those cases in which the Buyer’s personal data can be disclosed to third parties only in accordance with Article 12 and Article 13.  

6.2. The Seller undertakes to deliver the goods ordered by the Buyer to the address indicated by the Buyer, in accordance with the conditions provided for in clause 8. 

6.3. If the Seller cannot deliver the ordered product to the Buyer due to important circumstances, the Seller undertakes to offer an analogous and/or similar product. If the Buyer refuses to accept the analogous or the most similar product, the Seller undertakes to return the money paid by the Buyer during prepayment. 

7. Product prices, payment procedures and terms     

7.1. The prices of goods in the online store and in the invoice are indicated in euros with VAT.  

7.2. The buyer pays for the goods in one of the following ways: 

7.2.1. Payment by bank transfer – it is prepayment, where the Buyer, after printing the invoice, transfers the money to the bank account of the online store www.laserwood.lv.     

7.3. When paying in the manner provided for in clause 7.2.1, the Buyer undertakes to pay for the goods immediately. Taking into account point 5.2. provided procedures, the Seller has the right to form a shipment of goods and start counting the deadline for the delivery of goods from the day when payment is received. 

8. Delivery of goods    

8.1. When ordering the goods, the buyer undertakes to indicate the place of delivery of the goods and the contact phone number.  

8.2. The buyer undertakes to accept the goods himself. In that case, if the Buyer cannot accept the goods himself, but the goods are delivered to the specified address, based on other data provided by the Buyer, the Buyer has no right to express claims to the Seller for delivery of the goods to an inappropriate person. 

8.3. The goods are delivered by the Seller or his authorized representative. 

8.4. The Seller undertakes to deliver the goods to the Buyer in compliance with the goods  

the deadlines specified in the descriptions. These deadlines do not apply in cases where the Seller’s warehouse does not have the necessary goods on site, and when the buyer

is informed of the shortage of the ordered goods. At the same time, the Buyer also agrees that

in some cases the delivery of goods may be delayed due to unforeseen

circumstances beyond the control of the seller. In that case, the Seller must immediately contact the buyer and coordinate the delivery of the goods.

8.5. In all cases when the goods are not delivered to the Buyer on time due to the Buyer’s fault or circumstances dependent on him, the Seller does not have to take responsibility for the non-fulfillment of the deadline for the delivery of these goods. 

8.6. At the time of delivery of the goods, the Buyer

must check the condition of the shipment together with the Seller or the Seller’s authorized representative. As soon as the Buyer has signed

the delivery note or other shipment document, which confirms the delivery of the goods –

acceptance, it is considered that the shipment (goods) has been delivered in a satisfactory condition. If the Buyer notices that the packaging of the delivered package is damaged (wrinkled, wet or otherwise externally damaged), he must make a note about it in the delivery note or another document of handing over – acceptance of the package, as well as in the presence of the Seller or his representative, write a damage report in free form . If the Buyer has not performed this action, the Seller shall not be liable to the Buyer for damage to the goods, if such damage is considered as packaging damage, for which the Buyer has not made notes according to the procedure described above.

8.6. In that case, if the Buyer, based on clause 3.2. regulations, abandons the purchase – sale contract, the Buyer is obliged to pay all the direct expenses of returning the goods (to the Seller) which are related to the transportation prices. If the return is arranged by the Seller, then the cost amount is deducted from the money intended for the return, which the Buyer had previously paid for the goods. If this deduction does not cover all the Seller’s claims, ie the amount issued by the Seller for returning the goods is greater than the value of the goods, the Buyer undertakes to pay the remaining amount to the Seller within 15 (fifteen) days. 

8.7. The price of goods delivery depends on the weight of the goods and is added to the total value of the shopping cart.

9.  Return of goods    

9.1. If the Buyer wants to use the right of refusal, the following provisions should be taken into account: 3. Buyer’s rights . The Returned Product must not be worn. If the condition of the returned Product has deteriorated, the Buyer’s right of withdrawal is invalid.  

9.2. The consumer cannot exercise the right of withdrawal if the product is made according to the consumer’s instructions or if the product is clearly personalized. 

9.3. If the Buyer needs to contact the Seller – by e-mail: info@laserwood.lv .   

9.4. The Buyer is obliged to keep both the Supplier’s documents on

receiving the Product and the Supplier’s/courier’s documents on returning the Product to the Seller.

9.5. The Buyer can find detailed information about what is a distance contract and the right of withdrawal  on the website of the Consumer Rights Protection Center . 

9.6. The Seller shall credit the money for the returned Product to the Buyer’s bank account specified in the Purchase Refusal Form, within 14 (fourteen) days after delivery of the returned product specified in the Purchase Refusal Form to the Seller.

10. Product quality guarantee and expiration date. 

10.1. The characteristics of each product sold in the online store www.laserwood.lv are indicated in the description of each product.  

10.2. The seller is not responsible for the fact that the color, shape or other parameters of the goods in the images in the online store may not correspond to the actual sizes, shapes and colors of the goods due to the characteristics of the Buyer’s use.    

10.3. The seller provides a product quality guarantee for certain types of goods,

which is valid for a certain period of time. The specific warranty period and other

conditions of the products are specified in the product descriptions.

10.4 For engraving or other personalization of products   (rings, bracelets, charms, etc.) – warranty for engraving – 1 (one) year. The warranty did not cover:

•              Broken product, after receiving the product;

•              Domestic wear and tear of the product (manually created everyday scratches, defective edges, corners, etc.);

•              Non-observed usage parameters (for example, use of inappropriate/inappropriate products).

              consumable materials ignition coils, fuses, flints , etc. )

11. Liability    

11.1. The buyer is fully responsible for the truthfulness of the data provided in the registration form. If the Buyer does not provide accurate data in the registration form, then the seller is not responsible for errors that occurred due to this reason. 

11.2. The buyer is responsible for transferring his login data to third parties. If the services offered by www.laserwood.lv are used by a third party, connecting to the Internet shopping center using the buyer’s login data, the Seller considers this person a buyer.  

11.3. The Seller is released from any responsibility in cases

where losses occur when the Buyer has not taken into account the Seller’s recommendations and

the Buyer’s obligations – has not familiarized himself with these terms, even though such an opportunity was offered to the Buyer.

11.4. If the Seller’s online store contains references to the websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the content or operation of the information there. The seller does not maintain, control or represent the companies or individuals of these websites . 

12. Final provisions  

12.1. These regulations have been drawn up in accordance with the legal acts of the Republic of Latvia.  

12.2. The laws of the Republic of Latvia are applied to the relations established on the basis of these regulations.

12.3. Any disagreements arising out of these terms shall be settled through negotiations. If it is not possible to reach an agreement, the disputes shall be resolved in accordance with the procedures provided for in the laws of the Republic of Latvia.